Frequently Asked Questions

Frequently Asked Questions.

What information do I need to complete the Rental Application?

Applicants need to be 18 years old to submit a rental application and all people over the age of 18 years old, living in the townhome will need to complete a Rental Application.

NLA Real Estate Holdings, LLC does not discriminate on the basis of race, color, national origin, religion, sex, disability, or familial status; in fact we are an equal opportunity housing provider. If there is any trouble completing the Rental Application (which can be found under “Click to Rent” tab under each property on the home page) call the office at 814-835-7740.

Applicants will need to provide all the required information on the Rental Application. There are five sections to the Rental Application:

1.  Applicant Information
2.  Residential History
3.  Employment History
4.  Bank and Personal References
5.  Emergency Contact Information
6.  General Information

Applicant must be prepared to provide past residential history including names of previous landlords and contact information, so it is helpful to have this handy before you start to complete the Rental Application.

If applicant knows their credit score is low or questionable, a co-signer / guarantor (who will not be living in the unit) should complete a separate rental application to enhance the applicant’s chances of being approved.

Once NLA Real Estate Holdings receives and approves your Rental Application, the tenant will be required to provide a copy of a valid form of identification such as a Driver’s License and proof of income from your current employer at the time of signing your lease.

Do I need to pay a Rental Application Fee and how much is it?

NLA Real Estate Holdings charges a $50 rental application fee for each tenant who will be living in the townhome that is over the age of 18 years old.  This $50 rental application fee offsets the cost of background and credit checks on each applicant that is applying to live in the townhome.

Who do I contact if I have questions or problems completing the Rental Application?

The NLA Real Estate Holdings, LLC office is located at 5739 West 26th Street, Building C, Erie, Pennsylvania, 16506.The office phone number is 814-835-7740.

The office is open Monday through Friday from 8:00 am to 4:30 pm. Please call with any questions and we will guide you through the process of renting.

How much is the security deposit and what is the security deposit used for?

The security deposit is equal to one month’s rent on the property you are renting. Once your rental application has been accepted and approved by NLA Real Estate Office, the security deposit will hold the townhome for you while the lease is being written. The security deposit will take the townhome out of the available rental pool and will take the property off the market and no more showings will occur at this location. Once the applicant is notified of the approval, the security deposit is on a first come, first serve basis and the first application that has been approved by the office AND submits the security deposit will receive the townhome.

The Security Deposit will be used to offset any additional damage done to the unit or property other than normal wear and tear. Tenants should read the lease carefully and return the unit in the same condition as they received the unit. Tenants who return the unit in good condition (minus any normal wear and tear) will receive their full security deposit back.

How long after the security deposit is received must I take possession of the unit?

Once the security deposit has been received and the lease has been signed, the tenant has within three weeks to take possession of the unit.

When do I move the utilities into my name?

Upon submission of your security deposit and signing the lease, applicant will contact the utility companies to transfer the services into the tenant’s name. Moving utilities into tenant’s name may take a week or so and therefore it is imperative to do this as quickly as possible. NLA Real Estate Holdings will provide a list of current, utility contact numbers for the tenant to call when the lease has been signed and all paperwork has been finalized.

If my credit score is not good can I still be considered for renting a unit?

Yes, the credit score is only one criteria in the process to rent from NLA Real Estate Holdings. Other factors include background checks, personal references, good employment history and sometimes a co-signer is needed to complete the approval process. If you have questions or unique circumstances, please call the NLA Offices at 814-835-7740 or talk with your NLA representative that showed you the unit.

When is rent due?

Rent is due on the first day of each month. If rent is not received by the 5th day of the month (postmarked if mailed) there will be a late fee accessed to the tenant. If rent is not received (in the office) by the 10th day of the month, notice of termination of lease will begin.

If applicant takes possession of a townhome on the 10th of the month, they will have a prorated portion of the month due. Rent is due on the first day of each month moving forward. Consistent late rent will be cause for non-renewal of the lease.

Where do I mail my Rent or where can I make a Rent payment?

Tenants can make rent payments in person or by mail to the NLA offices at 5739 West 26th Street, Building C, Erie, Pa. 16506. Office hours are from 8:00 am to 4:30 pm, Monday through Friday. The NLA Real Estate Office has a Rental Payment Drop Box or Night Repository for those tenants who pay their rent after office hours or on weekends.

What happens if I break my lease before the lease term expires?

NLA Real Estate lease has a provision for “Early Termination by the Tenant”. Please refer to this section of the lease. Often times, tenants sign a 2 or 3 year lease to lock in their current rental rate. If the tenant gets transferred or relocated by their company, they can utilize the terms of the “Early Termination by the Tenant” while still taking advantage of freezing their rent rate for multiple years.

Does NLA Real Estate Holdings Allow Pets?

Some of the properties managed by NLA Real Estate Holdings are “pet friendly”. Applicants can view which properties are pet friendly and which rentals do not accept pets by viewing the individual properties on the website. Tenants who have pets will be required to post an additional Pet Security Deposit as well as sign a Pet addendum in addition to their lease. If you have questions regarding pets, please contact our offices at 814-835-7740

Do I need Renters Insurance?

Renter’s insurance is highly recommended but not required. Renter’s insurance gives you “piece of mind” and offers financial help when something bad happens to you or your possessions.>

How do I fill out or submit a Maintenance Request for my unit?

Tenant’s can access the Buildium Portal to submit maintenance requests and or pictures of items that need attention. The office will pick up the maintenance requests on the next business day (unless it is an emergency water issue or the like) and schedule to have the maintenance staff contact you via phone and arrange a time to fix the item in question. Upon completion of the repair, the tenant will receive a “Maintenance Satisfaction Repair Survey” on the repaired item. NLA Real Estate Holdings tries our best to keep our tenants happy and we appreciate the feedback on the Maintenance Satisfaction Repair Survey to help us continually improve.

How much is the rental application fee and what Is it used for?

The Rental Application Fee is $50 and covers the expenses of a background check and a credit check for each applicant over the age of 18 living in the unit or townhome.

When my lease is up, how do I renew this?

90 days prior to your lease expiration date, the office will send out an email asking the tenant if they want to renew the lease for an additional term with the rent amount. The tenant will need to notify the office prior to 60 days of the expiration date if they plan to renew their lease or not. If the tenant does not notify the office of their intent to renew the lease by the 60th day prior to expiration of the original lease, it will be assumed that the tenant will not renew the lease. The NLA office will schedule for a move out and start to market the unit/townhome for another tenant.

What are my responsibilities at the end of my lease?

Please refer to Section 21 of the Lease – Tenant’s Duties at the End of the Lease.

Am I allowed to have a pet?

NLA is not a pet friendly environment. NLA does not allow pets.

I see my neighbor has a pet but understand the property has a no pet policy. Why is this?

If a tenant has a pet, it is categorized as an Emotional Support Animal (ESA) or a Support Animal (SA). These “pets” are not considered animals but tools to address a medical condition or emotional condition and are often a sense of relief to the tenant or owner. The ESA or SA assists the tenant / individual in the relief of a medical condition which is documented by a medical professional and approved prior to the tenant moving into the unit. Please do not confuse the ability to have a special Suport Animal (SA) with normal pets as the property is not a ”pet” friendly environment (meaning pets are prohibited). Only ESA and SA “pets” are allowed and must be approved in advance by the office and supported by a medical letter identifying the medical condition. The NLA office approval is required as tenants who have ESAs have full financial and safety responsibilities of the ESA including clean up of animal waste and care. No animals are permitted outside without a lease for the safety of the community. Tenants with an ESA or SA will have an additional Addendum to their lease identifying their responsibilities. Tenants are reminded to reference Section 11 of their Lease:

11) RESTRICTION AS TO DOGS, CATS OR OTHER ANIMALS Tenant agrees not to keep or allow a dog, cat, or other animal on the premiseat any time If Tenant violates this covenant, Tenant shall be subject to all the remedies afforded Landlord by law or by this lease for default. In addition, at Landlord’s option, Landlord may terminate this lease and make take immediate possession of the premises. During any period of Tenant’s default under this provision, Landlord shall be entitled to collect a penalty from Tenant in the amount of $25.00 per day for each animal on the premises as additional rent. Landlord is also authorized to remove any animal found on the premises at any time to an animal shelter or other such location at Tenant’s expense. The cost of repairing any damage caused by the animal kept or allowed on the premises shall be charged to the Tenant as additional rent, and shall be collectible as such.